Shipping policy

Order Confirmation

After placing an order, you will receive a confirmation email with your order details and 

Shipping Regions

We currently ship to:

  • The whole world, except Korea
  • Selected international destinations (availability may vary)

Shipping options will be displayed at checkout based on your location.

Order Processing Time

  • Orders are processed within 1–3 business days (Monday–Saturday)
  • Orders placed after the daily cutoff time will be processed the next business day
  • You will receive a shipping confirmation email once your order has been dispatched

Shipping Fees & Delivery Time

Shipping Fee Estimated Delivery Time Working Days
$9 (Free over $99) 1–10 business days  Monday–Saturday

Total Estimated Delivery Time: 2–13 business days (Processing + Shipping)

Delivery times are estimates and may vary depending on external factors.

Tracking Information

  • A tracking number will be provided via email once your order ships
  • Tracking becomes active within 24–48 hours
  • You can track your shipment on the carrier’s official website

If you experience any tracking issues, please contact us at Support@todamuenergy.com

Delivery Notes

  • Delivery times may be affected by:
    • Customs clearance
    • Weather conditions
    • Peak seasons or carrier delays
  • Local postal services may handle final delivery

If delivery fails, please contact your local carrier first for detailed information.

Damaged or Lost Packages

If your package arrives damaged:

  • Contact us within 3 business days of delivery
  • Provide clear photos of the product and packaging

For lost or undelivered packages, please contact our support team for assistance.

Address Changes

If you need to update your shipping address:

  • Contact us as soon as possible
  • Changes cannot be guaranteed after the order has been processed or shipped

Customs & Taxes

  • International orders may be subject to customs duties or taxes
  • These charges are the responsibility of the customer

Important Information

  • Please ensure your shipping address is complete and accurate
  • Orders returned due to incorrect address may require additional shipping fees
  • Return shipping costs are the responsibility of the customer unless the issue is due to a product defect

Contact Information

Address: Tongji Building, Bantian Community, Bantian Subdistrict, Longgang District, Shenzhen
Email: Support@todamuenergy.com
Phone: +86 13360517800