Warranty
Product Warranty
At todamuenergy, we aim to provide products that are reliable and suitable for everyday use.
To support your purchase, we offer a limited warranty for items that develop issues due to manufacturing defects.
Warranty Duration
All eligible products are covered by a 30-day limited warranty, starting from the date the package is marked as delivered.
Coverage Details
This warranty applies to:
- Defects related to manufacturing or materials
- Products that fail to operate properly under normal use
If a defect is confirmed, we will review the case and provide an appropriate solution.
Exclusions
This warranty does not cover:
- Damage caused by misuse or improper handling
- Accidental damage (such as drops or impact)
- Normal wear and tear, including cosmetic marks
- Unauthorized repairs or modifications
- Battery performance decline over time
- Water damage unless explicitly stated as waterproof
How to Submit a Claim
If you experience an issue, please contact us with:
- Your order number
- A clear description of the problem
- Photos or videos showing the issue (if available)
Send your request to: Support@todamuenergy.com
Solutions
Depending on the situation, we may offer:
- Replacement of the product
- Partial or full refund
- Technical support or troubleshooting
All decisions are based on the specific issue and product availability.
Shipping Responsibility
- For confirmed defects, we may cover the cost of replacement
- In other cases, return shipping may be the responsibility of the customer
Additional Information
- This warranty applies only to purchases made through our official website
- Claims must be submitted within the warranty period
- We reserve the right to determine warranty eligibility based on the information provided
Contact Information
Company Name: Shenzhen Shanpai Intelligent Technology Co., Ltd.
Address: Tongji Building, Bantian Community, Bantian Subdistrict, Longgang District, Shenzhen
Email: Support@todamuenergy.com
Phone: +86 13360517800