Returns & Exchanges
Return Period
We accept returns within 30 days of delivery.
To start a return, please contact us at: Support@todamuenergy.com
Return Eligibility
To be eligible for a return:
- The item must be unused and in its original condition
- The item must be returned in the original packaging
- Proof of purchase is required
Returns for Non-Quality Reasons
If you wish to return an item for personal reasons (e.g. change of mind):
- Return shipping costs are the responsibility of the customer
- The item must meet the return conditions listed above
Returns for Defective or Damaged Items
If your item arrives damaged, defective, or not as described:
- Please contact us within 3 days of delivery
- Provide photos or videos as evidence
Once confirmed:
- We will offer a replacement or full refund
- Return shipping costs may be covered by us
Refund Process
Once your return is received and inspected:
- You will receive a confirmation email
- Approved refunds will be processed to the original payment method
Estimated processing times:
- Credit/Debit Card: within 7 business days
- PayPal: within 3 business days
Late or Missing Refunds
If you have not received your refund:
- Check your bank account
- Contact your credit card provider
- Contact your bank
If the issue persists, please contact us at: Support@todamuenergy.com
Return Address
Please contact us before returning any item to receive the correct return address.
Returns sent without prior approval may not be accepted.
Important Notes
- Items returned without authorization may be rejected
- Items that are damaged due to misuse are not eligible for refund
- Shipping fees are non-refundable unless the return is due to our error
Contact Information
Company Name: Shenzhen Shanpai Intelligent Technology Co., Ltd.
Address: Tongji Building, Bantian Community, Bantian Subdistrict, Longgang District, Shenzhen
Email: Support@todamuenergy.com
Phone: +86 13360517800