Shipment & Delivery

Order Confirmation

After placing an order, you will receive a confirmation email with your order details and shipping information.

Please review your shipping address carefully. If any information is incorrect, contact us as soon as possible at Support@todamuenergy.com

Shipping Regions

We currently ship to:

• United States
• Selected international destinations (availability may vary)

Shipping options will be shown at checkout based on your location.

Shipping Fees & Delivery Time

Standard Shipping

Delivery times are estimates and may vary due to external factors.

Order Processing

• Orders are typically processed within 1–3 business days
• You will receive a shipping confirmation email once your order has been dispatched

Tracking Information

Once your order ships, you will receive a tracking number via email.

• Tracking becomes active within 24–48 hours
• You can track your order through the carrier’s official website
• Tracking remains available for a limited time depending on the carrier

If you experience issues with tracking, please contact us at Support@todamuenergy.com

Delivery Notes

• Delivery times may be affected by customs clearance, weather conditions, or peak seasons
• Local postal services may handle final delivery after the parcel arrives in your country
• If delivery fails, please contact your local carrier first for more details

Damaged or Lost Packages

If your package arrives damaged:

• Contact us within 3 business days of delivery
• Provide photos of the damaged item and packaging

For lost or undelivered packages, please reach out to our support team for assistance.

Address Changes

If you need to update your shipping address, please contact us as soon as possible.

We cannot guarantee changes once the order has been processed or shipped.

Customs & Taxes

Orders may be subject to customs duties or taxes depending on your country’s regulations.

These charges, if applicable, are the responsibility of the customer.

Delays

Shipping delays may occur due to:

• Customs inspections
• Weather conditions
• Carrier disruptions

We appreciate your patience in such situations.

Important Information

• Please ensure your shipping address is complete and accurate
• Orders returned due to incorrect address may require additional shipping fees
• Return shipping costs are the responsibility of the customer unless the issue is due to a product defect

Contact Information

Company Name: Shenzhen Shanpai Intelligent Technology Co., Ltd.
Address: Tongji Building, Bantian Community, Bantian Subdistrict, Longgang District, Shenzhen
Email: Support@todamuenergy.com
Phone: +86 13360517800