Shipment & Delivery
Order Confirmation
After placing an order, you will receive a confirmation email with your order details and shipping information.
Please review your shipping address carefully. If any information is incorrect, contact us as soon as possible at Support@todamuenergy.com.
Shipping Regions
We currently ship to:
- The whole world, except Korea
- Selected international destinations (availability may vary)
Shipping options will be displayed at checkout based on your location.
Order Processing Time
- Orders are processed within 1–3 business days (Monday–Saturday)
- Orders placed after the daily cutoff time will be processed the next business day
- You will receive a shipping confirmation email once your order has been dispatched
Shipping Fees & Delivery Time
| Shipping Fee | Estimated Delivery Time | Working Days |
| $9 (Free over $99) | 1–10 business days | Monday–Saturday |
Total Estimated Delivery Time: 2–13 business days (Processing + Shipping)
Delivery times are estimates and may vary depending on external factors.
Tracking Information
- A tracking number will be provided via email once your order ships
- Tracking becomes active within 24–48 hours
- You can track your shipment on the carrier’s official website
If you experience any tracking issues, please contact us at Support@todamuenergy.com
Delivery Notes
- Delivery times may be affected by:
- Customs clearance
- Weather conditions
- Peak seasons or carrier delays
- Local postal services may handle final delivery
If delivery fails, please contact your local carrier first for detailed information.
Damaged or Lost Packages
If your package arrives damaged:
- Contact us within 3 business days of delivery
- Provide clear photos of the product and packaging
For lost or undelivered packages, please contact our support team for assistance.
Address Changes
If you need to update your shipping address:
- Contact us as soon as possible
- Changes cannot be guaranteed after the order has been processed or shipped
Customs & Taxes
- International orders may be subject to customs duties or taxes
- These charges are the responsibility of the customer
Important Information
- Please ensure your shipping address is complete and accurate
- Orders returned due to incorrect address may require additional shipping fees
- Return shipping costs are the responsibility of the customer unless the issue is due to a product defect
Contact Information
Address: Tongji Building, Bantian Community, Bantian Subdistrict, Longgang District, Shenzhen
Email: Support@todamuenergy.com
Phone: +86 13360517800